Frequently Asked Questions
The Basics »
Using your phone system »
Purchasing your phone system »
Phones and Devices »
Your business phone numbers »
Need help or support? »
Setting up your phone system »
The Basics
What is RingCentral Office? »
What are the benefits of RingCentral Office? »
What’s a cloud-based phone system? »
What is the difference between RingCentral Office and RingCentral Professional? »
Purchasing your phone system
How much does RingCentral Office cost? »
Is there a free trial for RingCentral Office? »
Is there a setup fee? »
How many lines can I purchase? »
What is the cost of the devices? »
What are the shipping costs? »
What kind of commitment do I have to make? »
What are my payment options? »
Why is there an E911 fee? »
What is the Universal Service Surcharge? »
How do I cancel my subscription? »
Your business phone numbers
Can I transfer my existing phone numbers to RingCentral? »
Do I “own” my number? Can I keep my toll-free or local number if I choose to cancel? »
How do I select Vanity numbers? »
Setting up your phone system
How long does RingCentral Office take to activate? »
What’s involved in setting up my RingCentral Office business phone system? »
Do I need special equipment or a router to make this work? »
Do I need to adjust my network router settings? »
What are the minimum system requirements? »
How do I log in to my account? »
How do I reset my password? »
What is the Administrator? »
What is the Operator? »
What happens when internet or power goes down? »
Using your phone system
What features are included with RingCentral Office? »
I only want to use certain features. Can I purchase those separately? »
How many minutes are included with my account? »
Can I make International calls? »
How do I retrieve my voice and fax messages? »
How do I setup my greeting? »
Is there a limit on the length of voicemail greetings? »
How do I setup my company extensions? »
How do I customize my answering rules? »
What is the Softphone? »
How can I answer calls with my Softphone? »
How can I make outbound calls with my Softphone? »
How do I send an Internet fax message? »
Can I have my incoming faxes automatically printed? »
Can I use the RingCentral iPhone app with my service? »
What is Presence? »
How do I configure Presence for my own line? »
As an Admin, can I manage Presence settings for Users? »
Using Presence, how do I monitor the phone-line status of my colleagues? »
Using Presence, how do I tell if a colleague’s line is busy? »
Using Presence, how do I choose specific colleagues to monitor? »
Can I monitor the Presence phone status of colleagues who are using smartphones too? »
How do I use Presence-monitored lines? »
With Presence, how do I transfer a call directly to voicemail? »
How does automatic call recording work? »
What is Business SMS? »
What is RingCentral Conferencing? »
What is RingCentral App for Salesforce.com? »
Phones and Devices
What devices do you sell with RingCentral Office? »
How long before my phones arrive? »
Can I use my existing analog phones with RingCentral Office? »
Can I use my existing IP phones with RingCentral Office? »
Can I buy phones without purchasing additional service? »
Can I use a cordless phone? »
What is an ATA? »
Can I use my fax machine with RingCentral Office? »
Which phones are Presence-capable? »
Can I add to the Presence capability of my desk phone? »